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Streamline Your Success, Outsource with Confidence

Business Process Outsourcing

Excellence Delivered Globally, Efficiency Achieved Locally

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Scale Smarter, Grow Faster

With Northern Lights' dedicated business process outsource workforce, companies can achieve seamless operational scaling while maintaining exceptional quality standards and significantly reducing operational costs. Our specialized teams integrate smoothly into existing business frameworks, enabling organizations to expand their capabilities efficiently and sustainably while ensuring consistent service delivery and measurable cost optimization across all business functions.

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INDUSTRY EXPERTISE
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SUPPLY CHAIN
MANUFACTURING
ECOMMERCE
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CUSTOMER SERVICE  SOLUTIONS

Elevate Your Customer Experience, Around the Clock

Northern Lights delivers exceptional customer business process support solutions through our highly trained teams, providing 24/7 omnichannel assistance that enhances customer satisfaction and builds lasting relationships.

Our dedicated business process outsourcing support professionals combine technical expertise with empathetic communication skills to resolve inquiries efficiently, maintain high first-contact resolution rates, and uphold your brand's service standards while optimizing operational costs.

Multi-Country BPO Team Enhances Customer Service

A graphic design and communications company needed 24/7 customer service. Their U.S.-based support team struggled to handle communications from 14,000 accounts and 6,000 daily emails, while facing a shortage of skilled customer service representatives.

Northern Lights created a Business Process Outsourcing (BPO) team initially consisting of 31 customer service representatives.  The team was split between offices in Cebu, Philippines and Chennai, India - to ensure round the clock support and coverage redundancy.  

  1. The BPO team processed over 813,000 customer service requests in 2023
  2. Customer Service Level Agreements (SLAs) were consistently met at 99.99%
  3. Northern Lights teams implemented program efficiencies, thereby vastly reducing the resolution time for requests
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SALES SUPPORT SERVICES

Drive Results with Our Dedicated Sales Professionals

Northern Lights empowers businesses with scalable sales solutions, featuring expertly trained professionals who seamlessly integrate with your existing teams to drive consistent revenue growth and market expansion.

Through strategic business process outsourced sales support services, Northern Lights helps businesses optimize their revenue generation processes, implementing best practices and leveraging multi-channel approaches to maximize customer acquisition and retention.

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Offshore Contact Center Drives $4M in Sales

A promotional products company contracted with Northern Lights to increase sales with prospective and current customers.  

Northern Lights assembled a small team of two sales specialists, who learned the product line and began calling prospects and reaching out to existing customers.  The small project was highly successful, that the customer increased the team to 16 sales specialists.  

  1. Northern Lights sales team closed over $4M in new sales for the customer.
  2. The Northern Lights team seamlessly augmented the US based sales team to ensure smooth operations.
  3. The sales support team also assisted with Chat and Email customer support, as the customer needs changed.  
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BACK OFFICE OPERATIONS

Transform Your Back Office into a Strategic Asset

By strategically optimizing your back office operations, we help you unlock hidden value and create sustainable business advantages.

Our technical prowess is complemented by our deep understanding of user experience design and mobile-first architecture. This combination ensures that every app we develop not only functions flawlessly but also provides an intuitive, engaging experience that resonates with your target audience.

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Collections Team Outperforms Targets

A global manufacturing company was struggling with unpaid invoices due to declined credit card purchases.  The company didn't have the staff to recover the lost revenue and contacted Northern Lights to create a Business Process Outsourced team.  

Northern Lights created a team of two employees to investigate declined payments, research customers, and obtain alternative payment methods via direct communication.  

  1. 2024 Collections was 288% above target
  2. 2024 Resolved over 3,864 invoices
  3. Consistent tracking and resolution of declined payments
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Powering Your Business Forward Through Smart Outsourcing

Northern Lights provides comprehensive BPO solutions in customer support, sales, and back-office operations. Our multilingual teams deliver 24/7 technical support with empathy, while our data-driven sales services leverage analytics to boost revenue. We transform back-office operations into strategic assets and optimize business processes to reduce costs and drive growth, all while maintaining exceptional quality standards.

Schedule a consultation today and discover how our expert Business Process Outsourcing solutions can streamline your operations and accelerate growth.

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