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MODERNIZING MANUFACTURING THROUGH INNOVATIVE SOLUTIONS

Staying ahead requires innovative solutions that streamline operations and boost productivity. 

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TRANSFORMATIONAL SOLUTIONS

At Northern Lights Technology Development, we specialize in providing tailored IT and BPO services designed to meet the unique needs of the Manufacturing Industry. Our team of employee experts are dedicated to helping you streamline operations, enhance productivity, and drive innovation.

ADDRESSING COMMON INDUSTRY IT CHALLENGES
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Inaccurate Stock Levels

Increased Holding Costs

Slow Response Times

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Lack of Integration Options

No Upgrade Path

Unsupported Systems

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Lack of Visibility

Data Silos

Reactive vs. Proactive Decisions

Custom Software 

From ERP systems to specialized manufacturing software, we create solutions that fit your specific needs.

System Integration

Seamlessly integrate new technologies with your existing systems to ensure smooth and efficient operations.  

Data Analytics

Leverage data to gain insights, improve decision-making, and boost overall performance. 

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Case Study

Inventory Application Redesign

A manufacturer with two facilities faced inventory management issues due to a manual, error-prone process involving daily Excel spreadsheet compilations. These were uploaded to an outdated Access 97 database for customer support. Manual entry of new products and re-orders led to frequent billing errors and customer dissatisfaction.
 
Northern Lights analyzed the existing process and reimagined that
functionality in a modern web-based environment.  Click READ MORE to dive deeper into how Northern Lights solved this issue.  

Northern Lights BPO Solutions

Manufacturing companies face numerous operational challenges including efficiency optimization, supply chain complexity, data management, cost pressures, and customer service demands.

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Our BPO solutions address these pain points by providing specialized services.

Lean Process Automation

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Automation, Standardized Workflows, Operational Efficiencies

Back-Office Operations

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Data Processing, Non-Core Functions, Vendor Relationships

24/7 Customer Support

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Order Processing, Technical Support, Customer Relationships

Case Study

24/7 BPO Multi-Country Support

A graphic design company needed 24/7 customer service, but their U.S.-based support team couldn't handle the volume of 14,000 accounts and 6,000 daily emails. The limited availability of skilled customer service representatives in the U.S. compounded this challenge.
 
Northern Lights analyzed the dilemma faced by the U.S. based team and developed a solution that created a BPO team of 31 customer service representatives split between India and Philippines offices for redundancy.
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Revolutionize Your Manufacturing Operations

Our experienced BPO specialists are standing by to help you unlock your company's full potential. Contact us for a free consultation to evaluate your operations and show how our BPO solutions can turn manufacturing challenges into advantages. We'll help you optimize processes, lower costs, and enhance efficiency using proven industry expertise.